Physiotherapy Clinic Rules

This is a translation provided for information. The Polish version is legally binding.

§ 1. General provisions

1. These organisational rules have been adopted under Article 24 in conjunction with Article 23 of the Polish Act of 15 April 2011 on Medical Activity (consolidated text: Journal of Laws of 2020, item 295, as amended).
2. These rules set out the manner and conditions for the provision of healthcare services by the healthcare provider operating under the business name Gabinet fizjoterapii „W zdrowym ciele” Tatiana Grabowska (physiotherapy clinic), hereinafter referred to as the “Clinic”.
3. These rules apply to all Clinic employees, persons providing healthcare services for the Clinic under civil-law contracts, the Clinic’s patients, visitors and any other persons present on the premises of the Clinic’s healthcare facility in connection with the provision of healthcare services.

§ 2. Aims and tasks

1. The aim of the Clinic’s activity is to provide healthcare services in the field of physiotherapy, as well as to promote health and provide health education.
2. The Clinic’s tasks are:
   1. providing healthcare services in the field of physiotherapy in line with current medical knowledge, with respect for patients’ rights, and in accordance with ethical principles and generally applicable law;
   2. health promotion and health education for patients;
   3. taking part in the training of people preparing to practise medical professions and of people practising medical professions, by running specialist and postgraduate placements and specialist training;
   4. carrying out other tasks of the Clinic to the extent arising from generally applicable law.

§ 3. Organisational structure

1. The Clinic carries out its medical activity through a healthcare facility called Gabinet fizjoterapii (physiotherapy clinic).
2. Within the healthcare facility referred to in section 1, the following organisational unit operates: “Gabinet fizjoterapii” (physiotherapy clinic).

§ 4. Type and scope of healthcare services provided

1. The Clinic carries out medical activity of the outpatient healthcare services type.
2. The Clinic provides outpatient healthcare services in the field of physiotherapy, including:
   1. functional assessment,
   2. assessing eligibility for, planning and delivering physical therapy modalities (electrotherapy, laser, etc.),
   3. assessing eligibility for, planning and delivering exercise therapy,
   4. assessing eligibility for, planning and delivering massage,
   5. selecting medical devices to suit the patient’s needs and teaching patients how to use them,
   6. preventive physiotherapy activities,
   7. issuing opinions and statements on the functional status of the Clinic’s patients.

§ 5. Place and course of the provision of healthcare services

1. Healthcare services are provided at the Gabinet fizjoterapii (physiotherapy clinic) healthcare facility.
2. Healthcare services are provided between 07.00 and 20.00. Patients are seen on weekdays, at times agreed with the patient or their legal representative in the manner set out in section 5. In particularly justified cases, the Manager may decide to see a patient at other times, after agreeing the appointment time in advance with the patient or their legal or actual representative.
3. Patients register in person or by phone (tel. 505 417 624). When registering, the patient or their legal representative must show proof of identity, provide their PESEL number (Polish national identification number) and accept the provisions of these Rules.
4. Payment for services is made in advance, before the service is provided. If, during the provision of a service, it becomes necessary to provide additional services, the patient will be informed of this need and of the cost of the additional services. Payment for additional services is made after they have been provided, but no later than on the day of the visit.
5. The Clinic accepts the following forms of payment: cash; bank transfer; BLIK payment.
6. Before services begin, the Patient must give the staff providing the services all information and explanations necessary to ensure the proper provision of healthcare services, and in particular must present any medical records they have, together with test results.
7. The conditions for the provision of healthcare services are:
   1. booking the visit in accordance with the provisions of the Rules,
   2. payment for the services,
   3. the Patient’s informed consent to the provision of healthcare services,
   4. the Patient providing the information referred to in section 6,
   5. a positive eligibility assessment of the Patient.
8. If the Patient does not cancel a visit at least 24 hours before its scheduled time, the Clinic may apply the following rules to future visits:
   1. If the Patient does not cancel a visit at least 24 hours before its start time, they must pay a fee of 100% of the cost of the missed visit.
   2. If the Patient cancels a visit between 48 and 24 hours before its start time, they must pay a fee of 50% of the cost of the missed visit.
   3. If the Patient cancels a visit more than 48 hours before its start time, no fee is charged for the missed visit.
   4. These fees must be paid before the next visit is booked.
   5. The Clinic reserves the right to waive the fee for a missed visit in the case of documented circumstances beyond the Patient’s control, such as sudden illness or another event independent of the Patient.

§ 6. Availability of healthcare services

1. The Clinic organises healthcare services so as to ensure the best possible availability and the most convenient way for patients to use them.
2. Healthcare services are provided to patients for a fee, based on the price list in force on the date the service is provided, set by the Manager and forming Appendix 1 to the Rules.
3. The Clinic reserves the right to refuse to see a Patient or to stop providing further healthcare services in the following cases:
   1. if the Patient’s state of health does not allow healthcare services to be provided;
   2. if the conditions set out in § 5 section 7 are not met;
   3. in the event of an epidemic threat or for reasons of patients’ health safety;
   4. if the patient, their legal representative or other persons accompanying the patient breach the obligations and prohibitions set out in § 9 sections 4 and 5 of the Rules. The decision in this matter is made by the Manager or their deputy, or another person authorised by the Manager;
   5. in other cases where providing healthcare services is impossible for reasons beyond the Clinic’s control.
4. In the case of physiotherapy services provided on a doctor’s order, the physiotherapist may, before assessing the Patient’s eligibility for the services, ask the ordering doctor to justify the need for the service. In the case described in the preceding sentence, the physiotherapist may refuse to provide the service, recording the refusal in the Patient’s medical records.

§ 7. Quality of healthcare services

1. Healthcare services at the Clinic are provided by staff with the appropriate qualifications and licences specified in separate regulations.
2. Healthcare services are provided to patients with due diligence, in line with current medical knowledge, with respect for patients’ rights and in conditions that meet the applicable professional and sanitary requirements.
3. Persons providing healthcare services to patients follow the principles of professional ethics laid down by the relevant medical professional self-governing bodies.

§ 8. Medical records

1. The Clinic keeps, stores and makes available medical records on the terms set out in the Polish Act of 6 November 2008 on Patients’ Rights and the Patients’ Rights Ombudsman and its implementing regulations.
2. The Clinic ensures the protection of personal data contained in medical records. Medical records are stored for the period required by generally applicable law.
3. The Clinic does not charge for making medical records available.
4. Medical records are made available to the Patient on request within 7 working days of the request being made.

§ 9. Patients’ rights and obligations

1. Healthcare services are provided with respect for patients’ rights as set out in the Polish Act of 6 November 2008 on Patients’ Rights and the Patients’ Rights Ombudsman, as well as in other regulations.
2. A Patient whose rights have been violated while using healthcare services has the right to submit an oral or written complaint to the Manager or the person deputising for them.
3. Information on patients’ rights is made available to patients in writing, in a publicly accessible place where healthcare services are provided.
4. The Patient is required to: comply with the provisions of the Rules; observe personal hygiene; respect the rights of other patients; respect the Clinic’s property.
5. The following are prohibited on the premises of the healthcare facility: drinking alcohol; smoking tobacco, including e-cigarettes; bringing in animals; door-to-door selling and carrying out any business activity.

§ 10. Management of the Clinic

1. The Clinic’s activity is managed by the Clinic manager (the “Manager”).
2. The Manager runs the Clinic’s affairs, represents it externally and performs other duties arising from generally applicable law.
3. The Manager may appoint deputies to manage individual organisational units or departments, or to handle matters of a specific type. For this purpose, the Manager may in particular grant their deputies the necessary powers of attorney or authorisations.
4. The Manager may entrust a designated person with supervising the correctness and quality of the healthcare services provided, coordinating the work of medical staff employed by or cooperating with the Clinic, and supervising the correct keeping of medical records (medical manager).

§ 11. Terms of cooperation with other healthcare providers

1. To ensure the correctness and continuity of the provision of healthcare services, the Clinic cooperates with other healthcare providers delivering healthcare services to the same patients, as well as with representatives of other medical professions.
2. Cooperation takes place on the terms set out in generally applicable law and with respect for patients’ rights. Detailed terms of cooperation may be set out in separate agreements.

§ 12. Child protection standard

1. Matters relating to providing the highest quality of service with regard to the safety of minors are set out in separate rules, the “Child Protection Rules”.

§ 13. Final provisions

1. These Rules come into force on 02.01.2025.
2. In matters not covered by these Rules, the following apply: the Polish Act of 15 April 2011 on Medical Activity, the Act of 25 September 2015 on the Profession of Physiotherapist, the Act of 6 November 2008 on Patients’ Rights and the Patients’ Rights Ombudsman, the implementing regulations to these Acts and other generally applicable law.

Clinic Manager: ……………………………………

Appendix 1 — Price list of paid healthcare services: the current price list is available on the Prices page.